客戶服務主管 - Customer Service Executive

職位亮點

。積極的工作環境

。良好的薪酬待遇

職位描述：

。提供專業的客戶支持

。始終保持對客戶積極、善解人意和專業的態度

。出席並及時溝通客戶的需求和查詢

。管理所有來電和電子郵件

。行政職責，包括銷售點流程

。收集客戶滿意度和對客戶服務的反饋，以持續改進

。提供有關運營效率和客戶服務流程的反饋

。在管理層/分行經理要求或指派時承擔任何其他臨時職責

工作資格：

。流利的英語和普通華語的語言（需要和客戶溝通）

。良好而精確的溝通技巧

。以客戶服務為導向，熱衷於為客戶服務

。有美容和水療行業經驗者優先

。能夠保持冷靜，善於處理棘手的客戶

。必須精通計算機，例如微軟Office

工作地點：新加坡各分店

如過有認識的或自己本身對這份工做有興趣，歡迎您們與我聯繫謝謝。

Job Highlights

. positive work environment

. good salary

job description:

. Provide professional customer support

. Maintain a positive, empathetic and professional attitude towards customers at all times

. Attend and promptly communicate customer needs and inquiries

. Manage all incoming calls and emails

. Administrative duties, including point of sale processes

. Gather customer satisfaction and feedback on customer service for continuous improvement

. Provide feedback on operational efficiency and customer service processes

. Undertake any other ad hoc duties when requested or assigned by management/branch manager

Qualifications:

. Fluent in English and ordinary Chinese (need to communicate with customers)

. Good and precise communication skills

. Customer service oriented and passionate about serving customers

. Experience in the beauty and spa industry is a plus

. Ability to remain calm and adept at handling difficult clients

. Must be computer savvy, such as Microsoft Office

Work Location: Various branches in Singapore

If you know someone or you are interested in this job, please contact me. Thank you.