【招聘客戶支持主管】SC PR WP EP 有經驗的進來

客戶支持主管 Community Support Executive （謝絕中介！）

Job description

We are currently looking for a detail-oriented and self-driven Community Support Executive to join our small but growing team in preparing for the launch of our new mobile games business.

職責範圍

• 為所有社交媒體渠道提供支持

• 處理日常客戶服務任務

• 收集並報告客戶的反饋，投訴等

• 創建指南和其他遊戲文檔

• 及時應對緊急情況並提醒團隊成員

• 推薦與遊戲或社區相關的活動

Responsibilities

• Provide support for all social media channels

• Handle day-to-day customer service tasks

• Gather and report on customers』 feedback, complaints, etc

• Create guides and other game documents

• Prompt respond to emergencies and alert team members

• Recommend events related to games or community

要求

• 必須至少具有NTEC或文憑證書

• 能夠閱讀，書寫，說和理解英語和中文

• 能夠執行多項任務並適應變化，並具有分析和解決問題的能力

• 高度組織化，非常注重細節

• 願意在周末定期檢查公司的社交媒體渠道

• 精通網際網路和社交媒體

• 精通MS Office和Google Docs應用程式

Qualifications

• Candidate must possess at least a NTEC or Diploma certification

• Ability to read, write, speak and understand English and Chinese languages

• Ability to multi-task and adapt to change and possess analytical and problem-solving skills

• Highly organized with very strong attention to detail

• Willing to regularly check company’s social media channels during the weekends

• Internet and Social Media savvy

• Proficiency in MS Office and Google Docs Applications

有意者請聯繫：85919161 (Whatsapp) // [email protected]